Refund policy
Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it (unworn or unused).
- With tags attached.
- In its original packaging.
You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at Info@lilyinnovations.com.
If your return is accepted, we’ll provide a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, contact us at Info@lilyinnovations.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We’ll evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Sale items and gift cards are also non-returnable.
If you have questions or concerns about your specific item, please contact us at Info@lilyinnovations.com.
Exchanges
The fastest way to ensure you get what you need is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you are entitled to cancel or return your order within 14 days for any reason, without justification.
To qualify:
- The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@lilyinnovations.com.